To reset your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we will send you a password reset link. Follow the instructions in the email to create a new password. For security reasons, make sure your new password is strong and contains a mix of letters, numbers, and special characters.

Accounts may be suspended for several reasons including violation of terms and conditions, suspicious activity, multiple account creation, or failure to complete verification. If your account is suspended, you will receive an email explaining the reason. To resolve this, please contact our customer support with your account details and they will assist you in reactivating your account.

Withdrawal processing times vary by method. E-wallet withdrawals like GCash and PayMaya are typically processed within 5-15 minutes. Bank transfers may take 1-3 business days. Cryptocurrency withdrawals are usually processed within 30 minutes. There is a minimum withdrawal amount of ₱500. Our system automatically processes withdrawals, and you will receive a confirmation email once completed.

Jili5 offers free withdrawals for your first withdrawal of the month. Subsequent withdrawals within the same month may incur a small processing fee depending on the method. Bank transfers typically have a ₱100 fee, while e-wallets have a ₱50 fee. There are no fees for cryptocurrency withdrawals. VIP members may receive reduced fees or free withdrawals based on their membership level.

Jili5 offers games with various RTP (Return to Player) percentages. Generally, our slot games have RTPs ranging from 94% to 97%, with some premium games reaching up to 98%. Games like 'Golden Empire', 'Super Ace', and 'Fortune Gems' typically have higher RTPs. You can find the RTP information for each game in the game details section. We recommend checking the game rules for specific RTP percentages and volatility levels.

Game bonuses at Jili5 come in various forms: free spins, multipliers, bonus rounds, and jackpots. Free spins are triggered by specific symbol combinations and play automatically at your current bet. Multipliers increase your winnings by a specified factor. Bonus rounds are mini-games within the main game that offer additional prizes. Jackpots are progressive prizes that can be won randomly or through specific combinations. All bonus details are explained in the game's paytable.

Slow game loading can be caused by several factors: poor internet connection, browser issues, or device performance. First, check your internet speed and connection stability. Try refreshing the page or clearing your browser cache. Ensure your browser is updated to the latest version. If using a mobile device, close background apps and ensure sufficient storage space. If issues persist, try switching browsers or devices.

Yes, Jili5 offers a dedicated mobile app for both Android and iOS devices. The mobile app provides a seamless gaming experience with optimized performance and exclusive features. You can download it from our website by clicking the 'Download App' button. The app is free and takes up minimal space on your device. It offers faster loading times, push notifications for promotions, and special mobile-only bonuses.